I'd like to pay over the phone

I'd like to update my contact details

I'd like to check my balance.

I'd like to discuss another matter

How can I be sure that you are entitled to a payment from me?

What is ground rent?

How do I obtain a list of your Fees and Procedures?

Can I let my property on a short term holiday basis?

Why do I need the consent of the Landlord?

Does Freehold Managers PLC place insurance for my building?

Do I have to employ a solicitor to make a formal application?

What personal information do we collect?

What is a Leaseholder Deed of Certificate for?

Can I have a refund if I have made a payment in error?

How can I update my correspondence address?

Do I need to obtain a pre-sale enquiries pack?

How do I register my current subletting arrangement?

What types of alterations require consent?

What Type of Insurance is placed and what does it cover?

I am just looking for an estimate of costs. Can you provide me with one?

Where do we get this information from?

What happens if I do not return a completed Leaseholder Deed of Certificate?

Do you deal with Service Charges and Property Maintenance?

Do you send correspondence to a foreign address?

Will you provide information relating to service charges and planned maintenance works?

How long does it take to process my Application?

Are there any forms of work that do not require consent?

Why is Terrorism Cover included in My Building Insurance Policy?

I have owned the property for less than 2 years. Can I still apply to extend my lease?

What do we use this information for?

How do I return my completed Leaseholder Deed of Certificate?

I have paid my Ground Rent to my Managing Agent by mistake, what should I do?

Why haven’t I received a ground rent demand?

How do I make payment to you?

How do I inform you that I am not subletting the property?

What if I go ahead with works without first obtaining the Landlord’s consent?

Are my contents included within the Building Insurance Policy?

I have been informed that I may require a lease extension before we complete. Is this possible?

How long do we retain this information?

Who can help me complete a Leaseholder Deed of Certificate?

I live at the property but I am not the owner. What should I do?

I have lost my Ground Rent demand – can I have another one?

I received permission to sublet from the previous Landlord. Do I still need to complete a registration form?

Can the landlord inspect my property?

Is the lease extension form available online?

How do we protect this information?

How do I access my Landlord Certificate?

I no longer own the property you refer to in your correspondence. What should I do?

There are outstanding arrears from before I moved in. Can you bill the previous owner?

Why do I need to inform you that I am subletting my property?

What do I do if a previous owner has undertaken works without the Landlord’s Consent?

Where can I get a copy of My Buildings Insurance Certificate?

I would like to submit an application, how long will it take to obtain a quote?

Will this information be transferred outside the UK?

How do I access the evidence which accompanies the Landlord Certificate?

Do you have a complaints procedure?

Have you received my Cheque?

How long does it take to receive a pre-sale enquiry pack?

What do I do if I am a buy-to-let investor?

Do I need Landlord's Consent to keep a pet in my property?

How do I make a claim?

How do I make a payment?

I own the freehold to my property. Why have you issued me with an invoice?

Can you prioritise my request?

How do I register a Rolling/Periodic Tenancy?

How do I apply for Landlord's Consent online?

Do I need to appoint a solicitor?

How do I authorise someone to speak on my behalf?

Can i have a receipt for my payment?

Do I need to obtain any information myself to pass on to my solicitor?

What if I want to send my application in the post?

What if I want to send my application in the post?

If I decide to appoint a solicitor how much do I need to pay now?

I have received an Introduction Letter from you. What does this mean?

Who can I speak to if I am struggling to make payment?

My solicitor has confirmed they have submitted some enquiries to you. How long will it take you to respond?

How will my purchase be registered?

How can I update my contact details?

I have sold my Property. What should I do?

Why haven’t I received correspondence from you relating to my sale?

What is a Reinstatement Cost Assessment (RCA)?

Are there any additional costs?

How can I check my balance?

My solicitor has advised me that there is a fee payable to obtain information from you. Can I make payment direct?

What does Property Owners Liability mean?

What documents will I receive to evidence I have purchased my freehold?

I have purchased a property where you act for the Landlord what do I need to do?

Does Freehold Managers receive Remuneration?

Why do I have to pay the landlords legal fees?

Why is the application Fee non-refundable?

Is Freehold Managers regulated by the Financial Conduct Authority (FCA)?

How is the price calculated?

How much is your Pre-Sale Enquiry Pack?

I have already paid my ground rent will I get a refund?

Will there be any onerous covenants remaining?

My Solicitor has asked me to make payment for a Pre-Sale Enquiry Pack. How do I request one?

How long will it take to complete?

Can my client contact you to request and make payment for the information required?

How do I purchase my freehold?

Why has the Ground Rent increased?

How has the new Ground Rent been calculated?

Why is there a Ground Rent Back Charge?

I'm concerned about my Ground Rent. What should I do?

What should I do if I have further questions about the rent review?

How will I be notified about the Ground Rent increase?

Where have you got the information from used to calculate the review?

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