CORONAVIRUS (COVID-19)

 

 

With the ongoing, rapidly changing situation with Coronavirus (COVID-19), we are continuously monitoring events and ensuring we respond to Government advice and directives to help safeguard the people who work here at Freehold Managers and the communities in which we all live.

Although we are working hard to ensure that our services to you are affected as little as possible, it is likely that these unprecedented circumstances will result in a level of disruption that is unavoidable.

We have systems in place that enable continuity of many of our processes throughout this difficult period, but we would ask that you avoid using postal services to correspond with us, including using cheques to pay for your Ground Rent and other services.  We cannot guarantee that we will be able to respond to written correspondence during this time.

If you need to contact us, please do so through our website, or via email where you can expect our standard ten day turnaround time.

Our website will continue to be online where you can settle your outstanding balance; pay for additional services; and administer your account.

You will still be able to contact our staff via telephone, but please be aware, as the situation evolves, our service in this respect will may well reduce as new Government directives are published.

Our Automated Telephone Payment System will still be available for you to pay outstanding balances.

We would like to thank you for your understanding and patience during this particularly testing time.

 

 Summary

Please do not send correspondence through the post

Please avoid sending cheques for payment
Use the Automated Telephone Payment System or Online Tenant Portal

Access to our office staff will reduce over time
Information relevant to your property is available in our comprehensive FAQs

For further queries contact us through the website or via email 

 Use the Online Tenant Portal to make payments, request services and make changes to your account