Our Team is here to help.

Please  call us on 020 3855 5582 where a member of our team will be happy to help.  Our telephone lines are open Monday to Friday, 9am - 5pm.  

Before you call, you may find the information you need below;

Please call us on 020 7940 4760 and select Option 1 to make a card payment using our secure, automated telephone system.

Our staff are unable to take card payments manually over the telephone.

Please click here to update your contact details through our secure Tenant Portal.  We cannot update a billing address over the telephone.

If you have any difficulties updating your details, please call us on 020 7940 4760 and select Option 2 to speak to one of our Agents.

Please click here to check your balance.

If you sent us a cheque more than 28 day's ago, and this does not appear on your account, please check your bank statement to establish whether the cheque has cleared your bank account.  If it has, please call one of our Agents on 020 7940 4760 and select Option 2.

You will need to provide us with the cheque details so that we may investigate further.

The majority of our Tenant services are now available through our secure Tenant Portal.  If you don't already have an account, register here.

For all other matters, please call us on 020 3855 5582 during normal office.

Please note, that due to the ongoing situation with COVID-19, we are running a reduced phone service.  Please bear with us during this unprecedented time.