GENERAL FAQS

On completion of your purchase your Solicitor should have informed you who your freeholder is and when they may request payment.  Further to this, our client’s interest is registered at HM Land Registry and all relating entitlements in respect to the freeholder are detailed in your lease.

Please login to your Tenant Portal account to check your balance.  If your account is in credit and you would like a refund, please contact us.

Please click here to sign up for paperless billing.

Select 'Email' as your preferred Method of correspondence and simply click 'Update' to switch to our convenient paperless option.

 

Freehold Managers do not provide property maintenance services. We have a substantial portfolio of approved Managing Agents who have been appointed to maintain the properties under the terms of your lease.

If you have a query regarding the management of your property, you should contact whomever you are paying your service charges to.

If you are unsure who manages your property, please contact us here and we will provide you with the information we hold.

We would advise you to send us the payment owed to avoid receiving any administration charges on your account, you will need to contact your Managing agent for a refund of your payment made in error.

We would appreciate it if you could pass our correspondence to the property owner or Letting agent if applicable.

If you have recently sold the property, please contact your solicitor without delay.  It may be the case that the new owner has yet to serve Notice of Transfer as required by the lease.

It is essential that all legal formalities are undertaken promptly so that we may update our records.  We regret to advise that we are unable to remove your details until we are served with a formal Notice of Transfer.

Yes we do, and we welcome your feedback.

Whilst we hope that you will never have reason to complain about any aspect of our performance, we do recognise that sometimes things may go wrong, and that you may need to bring this to our attention. 

If you would like to make a complaint please see our Complaints Policy, which is available to download here.

The content and nature of any complaint is used to improve the services we provide.