Your property will be insured as per the terms of the lease.  This may mean Freehold Managers PLC will place insurance on behalf of the Freeholder, but responsibility could lie with your Residents' Management Company or Right to Manage Company.

If you require a copy of the lease, we are able to provide this through the Tenant Portal.

For instructions on how to register or log in to the Tenant Portal, please see our online guides.

The insurance cover provided is a comprehensive buildings policy which protects the structure of the property including the walls, roof, ceiling, floors, doors and windows with outdoor structures such as garages and fences also included.

Buildings insurance will cover the property from resultant damages from a number of ‘insured perils’:

• Fire
• Explosion
• Extreme weather circumstances, including lightning, storms and flooding
• Earthquakes
• Theft or attempted theft
• Malicious damage or vandalism
• Freezing or bursting of any part of the plumbing system
• Falling trees, lamp posts, aerials or satellite dishes
• Subsidence
• Impact by vehicles or aircraft
• Terrorism
• Escape of water

There are a number of documents you can refer to for more information:

Full Policy Wording	Key Policy Facts	Terrorism Policy Wording

Terrorism cover is recommended by industry experts as an additional cover on any property.  As prudent Landlords, we require this on all properties that we have any insurance responsibilities on. In today’s increasingly uncertain political climate the threat of terror related attacks is very real and it would not be responsible for a property to not have protection against this.

Up until 2002 this sort of cover was included in most standard building insurance policies, however, with the rise of terror related attacks across the UK and the increasing cost of repairing the damage caused, this became a separate additional policy.

The price of terrorism cover is related to the risk level of the area as classified by the government agent Pool Re.  Neither the Landlord or the insurer has any say regarding the premium charged in relation to this cover. Further information can be found on Pool Re’s website.

No. Freehold Managers PLC place the buildings insurance only.

If contents cover is required for your property, please obtain under a separate policy.

Since 2021, certificates have been available online through the Tenant Portal.

Following the link above, if your Property Reference begins with 315 click on your name and then click the 'Insurance Certificates' link.

For all other references, following the link above, click on the Property address and then the link to 'Insurance Certificates'. 

For instructions on how to register or log in to the Tenant Portal, please see our online guides.

The easiest way to make a claim is to email in to our Insurance Team with a brief explanation of the problem and the potential claim. We will then provide you with a claims form and details of the next steps.

If the need is urgent and it is outside of our normal office hours, then you may wish to contact our brokers, A J Gallagher on: 08458 725 729.

When you sell your property, speak to your solicitor about the transfer of the insurance to the new owner. Your solicitor should then be able to handle the matter with the prospective purchasers and arrange any necessary refunds.