We are regulated and authorised by the Financial Conduct Authority (FCA) to provide certain insurance services.  These include the placement of block insurance policies on behalf of our Landlord clients. We work with a specialist, professional and independent insurance broker to deliver the most comprehensive level of cover, at the most competitive price.

Our clients have an obligation under each property lease to ensure that all blocks are adequately covered, so that properties can be rebuilt in the event of a major claim.  In addition, the policies we place and the level of cover provided adhere to the recommendations of the Royal Institute of Chartered Surveyors (RICS) and the Council of Mortgage Lenders (CML).

The insurance we place will be with reputable insurance companies with a strong and stable financial standing, and a track record of settling claims.  We believe this provides peace of mind to all leaseholders and other stakeholders that their interest will be best served in the unfortunate event of a major claim.

We provide access to all insurance documentation through our secure Tenant Portal.  Please click here to register an account.

Please complete our Claims Form and return this to our Insurance team

If the need is urgent or is outside of normal office hours, you can contact our broker A J Gallagher on 08458 725 729.


Claim Form

Your property should be insured as per the terms of the lease.  This may mean that we place insurance on behalf of the freeholder, but responsibility could lie with the Resident Management or Right to Manage Company.  If you own a house or maisonette, you may be responsible for arranging your own insurance.

If you are unsure, please check your property lease, which is available to purchase here or seek independent legal advice.



Your insurance certificates are available to access through our Online Portal.

Following the link above, if your Property Reference begins with 315 click on the folder showing your name and then click the 'Insurance Certificates' link.

For all other references, following the link above, click on the Property address and then the link to 'Insurance Certificates'. 

For instructions on how to register or log in to the Tenant Portal, please see our online guides.



The insurance cover provided is a comprehensive buildings policy which protects the common parts and the structure of the property including the walls, roof, ceiling, floors, doors and windows with outdoor structures such as garages and fences also included.

Buildings insurance will cover the property from resultant damages from a number of ‘insured perils’ including but not limited to:

  • Fire
  • Explosion
  • Extreme weather circumstances, including lightning, storms and flooding
  • Earthquakes
  • Theft or attempted theft
  • Malicious damage or vandalism
  • Freezing or bursting of any part of the plumbing system
  • Falling trees, lamp posts, aerials or satellite dishes
  • Subsidence
  • Impact by vehicles or aircraft
  • Terrorism
  • Escape of water

There are a number of documents you can refer to for more information:

Full Policy Wording Key Policy Facts Terrorism Policy Wording 

A Reinstatement Cost Assessment (RCA) is an independent assessment of the cost of reinstating the building in the event of a total loss.  It is essential that adequate insurance cover is in place to cover the full cost of rebuilding the property.  This is required under the lease and by any mortgage lender.   All our policies cover the full cost of reinstatement, including professional fees, and include provisions for alternative accommodation during any rebuild.

Property Owners Liability provides protection in respect of claims from third parties if they suffer personal injury or property damage at the property and is included within the buildings insurance. Insurers will cover the cost of any damages and legal defence.

Yes we do.  We provide a range of services to the broker including pro-active tasks such as risk management and mitigation, organising reinstatement cost assessments and provision of insurance documentation, as well as reactive tasks such as claims assistance, responding to insurance related enquiries, site visits and liaison with consultants and professional advisors when required.

The services we provide are regulated by the FCA and more information can be found here.

We are authorised by the FCA to provide regulated insurance services.  Details of our registration can be found on the FCA’s website here.

We are committed to upholding the FCA’s fair value principles and we work hard to ensure that the insurance we place and the services we provide deliver value to leaseholders and other stakeholders.

Up until 2002 terrorism cover was included in most standard building insurance policies, however, with the rise of terror related attacks across the UK and the increasing cost of repairing the damage caused, this became a separate additional policy.

The price of terrorism cover is related to the risk level of the area as classified by the government agent Pool Re.  Neither the Landlord nor the insurer has charged in relation to this cover. Further information can be found on Pool Re’s website.

Your terrorism policy documents are available here.

No, the policies we place cover the building and common parts only.  You must arrange your own contents insurance cover should you wish.