Please read these terms and conditions carefully. By using the website you show you are agreeing to keep to these terms. If you do not accept our terms, please do not use the website.

Accessing your account

Upon registration, you will be sent via e-mail a randomly generated password.  You will need to use your Property Reference and Password so that you can log on to our Internet service, access your account details and make any payments.  When you use your Property Reference and Password, you are authorising us to carry out all the instructions you have given us on this site.


We will only allow you to log on and use the online payment section of the site if you use your account reference and password. If we block your account you will need to phone or email us using the details below so that we can reactivate it. These credentials are for your use only. Please do not write them down. If you think that somebody may know your username and password, you can change your password immediately through the website or by contacting us using the details below.

Contacting you

Your e-mail address must be valid and up-to-date.  Upon registration, we may send all future correspondence to the e-mail address used to register the account.  You can change your contact preferences at any time, using the My Account section.  If you change your e-mail address or any of your contact details, you should let us know immediately through the 'My Account’ section.  In accordance with the Commonhold and Leasehold Reform Act 2002, we are unable to accept a postal address outside of England and Wales.

You are responsible for ensuring that your contact details remain up to date on your account.  We reserve the right to contact you at your correspondence address or the property address where certain e-mails have gone unanswered or where required to do so by law.

Contacting us

You can contact us by e-mail or telephone using the contact details on our website.


The copyright in the material contained in this website belongs to the relevant licensed owner or us. Images on this website are protected by copyright and you must not reproduce them or use them in any way without the owner's written permission.

Changes to terms and records of agreements

We reserve the right to change these terms and conditions at any time by updating the website. It is your responsibility to read the website terms and conditions regularly to make sure you are aware of any changes. If you use this website after we have made a change, we will take this to mean you have accepted the revised terms and conditions.


Although we have taken care in preparing the contents of this website, we do not warrant that the information in this website is accurate or complete.

We will not, under any circumstances, be responsible for any losses you suffer as a result of using this website including loss of profits, loss of data or loss of goodwill, whether these losses are direct or indirect, nor any indirect financial (or monetary) losses, losses that are not a direct consequence of our behaviour and losses that we could not have been expected to foresee.

We do not warrant that the functions or materials on this website, or which you can access from this website, will be uninterrupted or free from errors, that we will correct any errors, or that this website or the server that makes it available are virus-or bug-free. We are not responsible if you cannot access or use the site due to the failure of any machine, communications link or computer systems, or anything beyond our reasonable control.

Intellectual property rights

We own intellectual property copyrights in this website. This includes all database rights, rights in designs, whether registered or unregistered and including all rights to apply for registration. The images, logos and names on this website which identify FREEHOLD MANAGERS PLC are our trademarks. Nothing on this website gives anyone any licence or right to any image, logo or name.

Jurisdiction and law

The laws of England and Wales apply to these terms and conditions and any terms and conditions relating to products or services described on this website. If there is a dispute about these terms and conditions, this will be dealt with in the courts of England and Wales.

Monitoring phone calls and emails

We may monitor and record phone calls and e-mails. This will help us to improve our service and make sure we keep to our practices and procedures.

Company Registration

Registered Office: Butler's Wharf Building, 36 Shad Thames, London, SE1 2YE

Company number: 02783487