Your right of access to this information
You have specific rights to seek confirmation that your data is being processed, and to request a copy of the personal data that we hold about you. This can be provided free of charge.
For more information and to make a 'Subject Access Request', please click here to download our form. Completed forms should be e-mailed to us here with the subject line including “Subject Access Request”.
We cannot respond to any request for information without reasonable proof of identity.
Your right to update your information
We want to ensure that the information we hold is accurate and up to date. You can manage your contact details and preferences through our secure Tenant Portal at any time.
Please note; in accordance with The Commonhold and Leasehold Reform Act 2002, we can only use a postal billing address which is in England and Wales.
If any of your other details are incorrect, please contact us here and we will update our records.
Your right to object to or restrict our processing
If you have a concern about the way in which we are processing your personal data, please see our Individual's Rights Policy for more information.
We use technology to improve the services that we provide and in certain circumstances, simple processing activities are fully automated, and don’t require any intervention from any of our employees. For instance, when you register on our Tenant Portal, you will receive your login details automatically by e-mail.
Even where our processing activities are not fully automated, wherever possible we will provide you with a choice between an online and offline process.
All our systems are subject to regular testing to ensure they are working as intended.
Although we have taken care in preparing the content of this website, we do not warrant that the information in this website is accurate or complete.
We will not, under any circumstances, be responsible for any losses you suffer as a result of using this website including loss of profits, loss of data or loss of goodwill, whether these losses are direct or indirect, nor any indirect financial (or monetary) losses, losses that are not a direct consequence of our behaviour and losses that we could not have been expected to foresee.
We do not warrant that the functions or materials on this website, or which you can access from this website, will be uninterrupted or free from errors, that we will correct any errors, or that this website or the server that makes it available are virus-or bug-free. We are not responsible if you cannot access or use the site due to the failure of any machine, communications link or computer systems, or anything beyond our reasonable control.
We own intellectual property copyrights in this website. This includes all database rights, rights in designs, whether registered or unregistered and including all rights to apply for registration. The images, logos and names on this website which identify us are our trademarks. Nothing on this website gives anyone any licence or right to any image, logo or name.
The laws of England and Wales apply to this Policy and any terms and conditions relating to products or services described on this website. If there is a dispute about these terms and conditions, this will be dealt with in the courts of England and Wales.
Information Commissioner’s Office
We are registered with the Information Commissioner’s Office and our Registration Number is Z5011372.
If you wish to make a complaint about the way we have handled your personal data, please visit their website at www.ico.org.uk for more information.