COVID-19

With the Government easing the lock-down restrictions put in place to combat Coronavirus (COVID-19), there are signs that life is gradually returning to normal.

Since March we have taken steps to ensure that our services to you were affected as little as possible due to the pandemic whilst ensuring the safety of our staff, their families and their wider communities by closing our offices.

For the time being, we have taken the decision to continue to operate remotely and whereas we have been able to keep many of our processes running during lock-down, and indeed reintroduced our phone lines, there are still some restrictions in place.

Contacting us

If you need to contact us, please do so through our website, or via email where you can expect our standard ten day turnaround time.  

Our FAQs include a host of resources that may answer your question and our online Tenant Portal allows you to view your outstanding balance; pay for additional services; and administer and view information about your account.

If you still need to talk to someone, we now have a limited telephone service available. Please dial 020 3855 5582 during normal office hours.

We would ask that you avoid using postal services to contact us as we cannot guarantee that we will be able to respond to written correspondence during this time.

Payments

You can pay your outstanding balance as well as select and pay for many other additional services, 24 hours a day, through our online Tenant Portal.

Our Automated Telephone Payment System will also available for you to pay outstanding balances whenever you want. Please note however, our agents are unable to take payments over the phone.

Please also be aware that due to the office being closed, we are unable to process cheques at this time.

Outstanding Balances

If you would like to check your balance, please log on to the Tenant Portal where you can also make payment.  If you have concerns about any outstanding balance you have, contact our Ground Rent department straight away.

 

 Summary

Please do not send correspondence through the post

Please avoid sending cheques for payment
Use the Automated Telephone Payment System or Online Tenant Portal

All of our staff are now working remotely
Information relevant to your property is available in our comprehensive FAQs

For further queries contact us through the website or via email 

 Use the Online Tenant Portal to make payments, request services and make changes to your account