COVID-19

Please monitor this page for important information about how our services are affected during the pandemic.

During this uncertain and difficult time, the safety of our staff, their families and the wider community is our priority and we do not expect to fully re-open our offices this year.  However, we are working hard to ensure that our services to you are affected as little as possible.

Contacting us

If you need to contact us, please do so through our website and a member of our team will respond as quickly as possible.

Our FAQs include a host of resources which may answer your question and our online Tenant Portal allows you to view your outstanding balance; pay for additional services; and administer and view information about your account.

If you need to talk to someone, please call our temporary number 020 3855 5582 during normal office hours, Monday to Friday between 9am and 5pm.  Our team will be happy to help.

We would ask that you avoid using postal services wherever possible to avoid delays.

Payments

You can pay your outstanding balance as well as select and pay for many other additional services, 24 hours a day, through our online Tenant Portal.

To make a telephone payment, please call our automated payment system on 020 7940 4760 and select Option 1.  This system is open 24 hours a day, 7 days a week.  Please note; our agents are unable to take payments over the phone.

Outstanding Balances

If you would like to check your balance, please log on to the Tenant Portal where you can also make payment and access a wide range of online services.

 

 Summary

Please do not send correspondence through the post

Please try to avoid sending cheques for payment
Use the Automated Telephone Payment System or Online Tenant Portal

All of our staff are now working remotely
Information relevant to your property is available in our comprehensive FAQs

For further queries contact us through our website 

 Use the Online Tenant Portal to make payments, request services and make changes to your account