Updating your Contact Details
You can update your correspondence address at any time through our secure Tenant Portal.

Ground Rent Demand
Log in to our Tenant Portal to access current and historic Demands.

Telephone Payments
Please call 020 7940 4760 and select Option 1 at any time.  Please note our staff cannot take payments in the office.

Recently Sold your Property?
We cannot remove your contact details until we receive formal notification from the new owner's solicitor. Please contact your solicitor for assistance.

Making alterations to your property?
Please click here to read our Landlord's Consent page detailing our processes and how to make an Application.

Received a letter regarding Subletting?
Visit our sublet page for more information.  If you have a "rolling" Tenancy Agreement, tell us, free of charge by clicking here.

We want you to be able to get the answers you need as quickly as possible, so we work hard to ensure the content of the website is continually updated to reflect those questions we receive most often.

For reference, the most common questions our agents field are listed here, but there is a whole host of information for each department accessible below:

1. Select the department to which your query relates
2. Select the FAQ you wish to view from the list

If you can't find what you are looking for, don't worry, you can still contact us by selecting 'The question I have isn't in the list - I still need to contact you' in the menu that appears after selecting each department.

This will then display a form which will email the relevant department with your query.  Please remember to provide us with your Property Reference to enable us to speed up the process and give you information that is most relevant to you.

Please note; whilst every effort is made to respond more quickly, you should allow 10 working days for us to respond to emails.