We want you to be able to get the answers you need as quickly as possible so we work hard to ensure the website's content is continually updated to reflect those questions we receive most often. Our most common queries include:

Updating contact detailsYou can update your correspondence address at any time through our secure Tenant Portal.

Ground Rent demandsThe Tenant Portal holds current and historic Demands and can be accessed by logging in and viewing your documents.

Telephone PaymentsAlthough our staff are unable to take payments over the telephone, we have an automated telephone payment system which can be accessed by calling 020 7940 4760 and selecting Option 1.

Recently sold propertiesWe cannot remove your contact details until we receive formal Notification from the new owner's solicitor.  Please contact your solicitor for assistance.

Making alterations to your propertyPlease click here to read our Landlord's Consent page detailing our processes and how to make an Application.

Receiving letters regarding Subletting?Please click here for more information about sublet including how to register new Tenancy Agreements online. If you have a "rolling" Tenancy Agreement, tell us, free of charge by clicking here.

More FAQs are listed below under each department in Our Services & FAQs.  If your questions is not there, or you would still like to email us, select 'The question I have isn't in the list - I still need to contact you' in the menu that appears after selecting a department.  Please note we have a ten day turnaround for responding to emails.


Select a department to view its FAQs

Contact Info

Freehold Managers PLC

Butlers Wharf Building

36 Shad Thames



DX Address: 157390 Southwark 14


Please click here to contact us by telephone.