Online Services

By registering for an account, you can:

Make secure payments

Make secure payments using Opayo by Elevon. A trusted and secure industry standard payment gateway.

View your balance and download a statement

Your account gives you access to all your transactions from the day you moved in.

Manage your contact details

Using your Online Services to keep your contact details up-to-date is the best way to ensure you never miss correspondence from us.

Opt in for Paperless Billing

The fastest and most convenient way to receive mail from us. Delivered directly into your inbox, the day it was sent.

Download your invoices and other important documents

From Ground Rent Invoices to Insurance Certificates and much more. Your Online Services Account is your repository of essential documents regarding your property.

How to:

A guide to the Online Services

You can change your password at any time from within your Online Account.

Passwords need to be atleast 8 characters long; it MUST include a small character, a capital character, a digit and special character.

Click CHANGE YOUR PASSWORD on the left hand menu
Enter your current password in the CURRENT PASSWORD
Enter your new password in the NEW PASSWORD box and confirm it in the NEW PASSWORD CONFIRMATION box
Click CHANGE PASSWORD, and your new password is set.

It is your responsibility to ensure your password remains confidential. If you suspect anybody has access to your account, change your password immediately.

If you do not remember your password, you can reset it from the REGISTER Screen

Click Forgotten Password
Enter your Property Reference
Enter the email address you used when you first registered your account
- If you do not remember this, or no longer have access to this email account, you will have to use the Account Recovery Option

When ready click RESET PASSWORD and, if this email address is the one we have on record for you, you will receive an email with a link to reset your password which you can use to login immediately.

Please remember, it is your responsibility to keep your password safe and secure.

Click here to reset your password.

You can change your Security Questions / Answers at any time within your account.

Click UPDATE YOUR DETATLS option on the left hand menu
Scroll to CHANGE SEQUERITY QUESTIONS section
Under NEW SECURITY QUESTION 1, select a question from the list and enter a corresponding answer in the box below

Under NEW SECURITY QUESTION 2, select a question from the list and enter a corresponding answer in the box below

Click CONTINUE

Please Note: The answers you provide to these questions are used purely to help you recover your account should you need to. The values you provide are encrypted and nobody at Freehold Managers PLC are able to access these details.

Click here to update your security questions

If you are unsure of your password and can't remember the email address you registered your account with, or no longer have access to that email, you can recover your account online.

From the Sign Up Screen

Click Account Recovery
Enter your Property Reference and click RECOVER ACCOUNT
Provide the answers you gave to both Security Questions and click RECOVER ACCOUNT
Enter the email address you wish to use for future correspondence and Click RECOVER ACCOUNT

Your account as been recovered. If you know the password, you can login now; otherwise click FORGOTTEN PASSWORD and follow the process.

Please remember, it is your responsibility to keep your password safe and secure.

Click here to recovery your account.

You can change your Correspondence Details at any time within your account.

Click UPDATE YOUR DETATLS option on the left hand menu

To change your email address:

Scroll to CHANGE EMAIL section
Type in a your new email address in EMAIL and CONFIMRM EMAIL ADDRESS
Click UPDATE NOW

To change your method of correspondence:

Scroll to CHANGE CONTACT DETAILS
Choose your METHOD OF CORRESPONDENCE and click UPDATE DETAILS

To change your address:

Type our address
Click UPDATE DETAILS

If you need to alter all three, then make the changes and just click UPDATE DETAILS once.

Please note: we are only able to write to addresses within England and Wales. If you live outside this area, please use the property address and ensure you are signed up to paperless billing (METHOD OF CORRESPONDENCE set to Email) to ensure your documents reach you in a timely manner.

Click here to change your correspondence details now.

Paying Outstanding Balance

To pay your outstanding balance:

Click on Make a Payment from left hand menu.
Confirm your outstanding balance and then enter enter your card and address details.
When ready, click SUBMIT PAYMENT.
Complete any necessary 3D Secure requirements from your bank.
Upon a successful payment, you will see the confirmation details on your screen.

Click here to make a payment.