Regain Access to your Your Account
Use this option if you don't remember your password and you don't have access to the email address currently associated with your account.
Account Recovery: Getting Started
To recover your account please enter your 11 digit property reference in the box below and click RECOVER ACCOUNT.
If you don't have it to hand, this can be found in the top right hand corner of any correspondence from us.
What Happens Next?
To progress, you will need to know the answers to the security questions you set up when the account was first registered.
When you have answered these correctly, you you will be prompted to enter the email address you wish to have associated with your account.
Once entered, follow the prompts to change your password.
You should have then regained access to your Online Services Account however please do not hesitate to contact us if you are still having difficulty.